Last updated: November 3, 2026
MKCocoArt (“we”, “us”, “our”) operates https://mkcocoart.com. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have over it.
1. Who we are
The store is operated by Zhoukou Ruijia Trading Co., Ltd., Zhoukou, Henan, China. For any privacy question or request, contact us at markcocoart1@gmail.com.
2. Information we collect
- Order and contact details: name, email address, shipping and billing address, phone number, and the contents of your order.
- Payment information: payments are processed by PayPal. We receive confirmation of payment, the transaction ID, and limited billing details, but we never see or store your full card number or PayPal password.
- Communications: messages you send us by email or through the site, including photos you attach for a damage or return claim.
- Technical data: IP address, browser type, device type, pages visited, and referring URL, collected through server logs and cookies.
- Marketing preferences: whether you have opted in to our emails, and your interaction with them.
3. How we use your information
- To process, pack, ship and track your order, and to send order confirmations and shipping updates.
- To handle returns, refunds, warranty claims and customer service requests.
- To detect and prevent fraud, abuse and unauthorized transactions.
- To comply with tax, accounting, customs and legal obligations.
- To improve our products, product pages and site experience.
- To send marketing emails, only where you have opted in or where the law otherwise permits. You can unsubscribe at any time.
4. Legal bases (EEA/UK visitors)
Where the GDPR or UK GDPR applies, we rely on: performance of a contract (processing your order), legal obligation (tax and accounting records), legitimate interests (fraud prevention, site security, service improvement), and consent (marketing emails and non-essential cookies).
5. Who we share information with
We do not sell your personal information. We share only what is necessary with:
- PayPal — to process payments and handle disputes and refunds.
- Shipping carriers and logistics partners (for example DHL, FedEx, UPS, EMS or registered airmail) — to deliver your order and provide tracking.
- Our hosting, email and IT providers — who store the site and our business email on our behalf.
- Professional advisers and authorities — where required by law, court order, or to establish or defend a legal claim.
6. Cookies
We use strictly necessary cookies to keep your cart, checkout and login working, and to remember your cookie preferences. We may also use analytics cookies to understand how the site is used. You can block or delete cookies in your browser settings; blocking essential cookies may prevent checkout from working.
7. How long we keep information
Order and transaction records are kept for as long as required by Chinese tax and accounting law and for the period needed to handle warranty, return and chargeback claims. Marketing contact details are kept until you unsubscribe or ask us to delete them. Server logs are kept for a limited period and then deleted or anonymized.
8. Your rights
Depending on your location, you may have the right to:
- access the personal information we hold about you;
- correct inaccurate or incomplete information;
- request deletion of your information;
- receive a portable copy of the information you provided;
- object to or restrict certain processing;
- withdraw consent for marketing at any time;
- lodge a complaint with your local data protection authority.
California residents have the right to know what personal information is collected, to request deletion, and to opt out of the sale or sharing of personal information. We do not sell personal information. To exercise any right, email markcocoart1@gmail.com with the subject line “Privacy Request”. We may need to verify your identity and will respond within the time required by applicable law.
9. International transfers
We operate from China and use service providers in other countries, including the United States. Your information may therefore be transferred to and processed in countries outside your own. Where required, we use appropriate safeguards for those transfers.
10. Security
We use HTTPS across the site, restrict access to order data, and work only with established payment and logistics providers. No method of transmission or storage is completely secure, but we take reasonable technical and organizational measures to protect your information.
11. Children
Our store is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.
12. Changes to this policy
We may update this policy from time to time. The revised version will be posted on this page with a new “Last updated” date. Material changes will be communicated where required.
13. Contact
Zhoukou Ruijia Trading Co., Ltd.
Zhoukou, Henan, China
Email: markcocoart1@gmail.com