Last updated: November 3, 2026
We want you to be happy with your piece. If something is wrong, contact us first at markcocoart1@gmail.com and we will help you resolve it.
30-day return window
You may request a return within 30 days of delivery. To be eligible, the item must be unused, in the same condition in which you received it, and returned in its original packaging with all accessories and protective materials.
How to start a return
- Email markcocoart1@gmail.com within 30 days of delivery.
- Include your order number, the item name, the reason for the return, and clear photos of the item and packaging.
- We will confirm whether the return is approved and send you the return address and instructions. Please do not ship anything back before you receive our confirmation.
Damaged, defective or incorrect items
Please inspect your order as soon as it arrives. If an item arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with photos of the item, the packaging and the shipping label. We will arrange a replacement, a repair, or a full refund, and we will cover the cost of returning the item where we confirm the fault is ours.
Return shipping costs
For change-of-mind returns, the buyer is responsible for return shipping costs and for any customs duties or taxes incurred on the return. Shipping charges originally paid are non-refundable, except where the item was damaged, defective or incorrect. We recommend using a tracked service, as we cannot refund an item that is lost on its way back to us.
Non-returnable items
- Customized, personalized or made-to-order pieces (unless damaged or defective);
- Items that have been used, displayed outdoors, altered or damaged after delivery;
- Items returned without prior approval or without the original packaging;
- Gift cards.
Refunds
Once your return is received and inspected, we will email you to confirm approval. Approved refunds are issued to your original payment method within 5 business days of approval. PayPal may take a further 5–10 business days to post the funds to your account. We do not charge a restocking fee.
Exchanges
If you would like a different size, color or piece, contact us before returning the original item. Exchanges depend on availability; if the replacement is unavailable we will offer a refund or store credit.
Cancellations
You may cancel an order before it ships for a full refund. Please email us as soon as possible with your order number. Custom and made-to-order pieces can only be cancelled within 24 hours of ordering, before production begins.
Late or missing refunds
If you have been approved for a refund but have not received it, first check your PayPal account and bank statement. Then contact your bank or card issuer, as processing times vary. If you still need help, email markcocoart1@gmail.com.
Contact
Zhoukou Ruijia Trading Co., Ltd.
Zhoukou, Henan, China
Email: markcocoart1@gmail.com