Last updated: November 4, 2026
We ship worldwide from China. Shipping is calculated by destination and shown at checkout before payment:
- United States & Canada: free shipping on every order.
- United Kingdom & European Union: US$19 flat rate; free on orders of US$150 or more.
- Australia & New Zealand: US$25 flat rate; free on orders of US$200 or more.
- Russia & Ukraine: US$25 flat rate; free on orders of US$300 or more.
- Rest of the world: US$39 flat rate, tracked international shipping.
All amounts are in US dollars. The exact shipping charge for your address is confirmed on the checkout page before you pay. Orders that reach the free-shipping threshold for their zone pay no delivery charge.
Order processing time
- In-stock pieces: dispatched within 3–5 business days after payment is confirmed.
- Made-to-order or oversized pieces: please allow 5–10 business days for preparation and protective packing.
- Orders are not processed or shipped on weekends or Chinese public holidays.
Delivery estimates
Transit times are estimates provided by the carrier and are not guaranteed:
- United States, Canada, United Kingdom, European Union, Australia, New Zealand: typically 7–15 business days after dispatch.
- Other destinations: typically 10–25 business days after dispatch.
- Remote areas, islands, and destinations with limited air routes may take longer.
Carriers and tracking
We use established international carriers such as DHL, FedEx, UPS, EMS and registered airmail, chosen according to the destination, size and value of your order. When your order ships you will receive a confirmation email with a tracking number. Tracking information may take 24–72 hours to become active.
Customs, duties and import taxes
Your order may be subject to import duties, VAT, GST or customs clearance fees charged by your country. These charges are the buyer’s responsibility and are not included in the price or shipping charge. We cannot predict their amount and cannot reimburse them. If a parcel is refused or abandoned because duties were not paid, we cannot refund the order.
Address accuracy
Please check your shipping address carefully at checkout. We ship to the address provided in the order. If you notice an error, email us immediately at markcocoart1@gmail.com; if the parcel has not yet been dispatched we will update the address. We cannot reroute a parcel once it is in transit. Courier deliveries require a physical street address; we may contact you if a PO box or incomplete address is provided.
Packaging
Each piece is packed with protective wrapping and shock-absorbing material suitable for international transport. Please keep the original packaging until you have inspected the item, as it is required for a damage claim or return.
Lost, delayed or damaged parcels
If tracking shows no movement for an extended period, or your parcel arrives damaged, contact us at markcocoart1@gmail.com with your order number and photos. We will open a claim with the carrier and, where appropriate, send a replacement or issue a refund. Please report visible damage within 48 hours of delivery.
Contact
Zhoukou Ruijia Trading Co., Ltd.
Zhoukou, Henan, China
Email: markcocoart1@gmail.com